We have Verizon FiOS in Long Island City, and in April 2012, our connection significantly worsened on the upstream.
In March, our Verizon FiOS broadband had significantly improved, not in terms of upload and download speed, but the latency and packet loss had improved dramatically. I had posited that Verizon technicians had done some work to improve our connection. I was very happy.
The monthly SamKnows report arrived today, and it looks like it reverted back to a pretty poor connection. SamKnows performs hourly tests for download, upload, latency, and packet loss. In April, our download speed remained robust at a little over the advertised 25 Mbps rate. However, around April 18th, the upload speed plunged to about 7 Mbps, less than a third of the advertised 25 Mbps rate.
At the same time, the packet loss climbed dramatically suggesting that there was a compromised connection on the upstream causing this problem. This is unacceptable. The reason I came to Verizon was for the robust upstream. I upload a lot of files, as is the joy of being a media scholar and shutterbug, and I need a zippy symmetrical connection.
If anyone in the neighborhood finds this and wants to report their results, please share in the comments.