Take some of the abundant leisure time that our post-industrial society has afforded you to read a series of nine portraits of working-class men and women in America, published last week in the New York Times Magazine. The article challenges the image of working-class jobs, which today are no longer in manufacturing as they were throughout most of the industrialized twentieth century.
The decline of the old working class has meant both an economic triumph for the nation and a personal tribulation for many of the workers. Technological progress has made American farms and factories more productive than ever, creating great wealth and cutting the cost of food and most other products. But the work no longer requires large numbers of workers.
But it’s not as if there are not any jobs. As we’ve known for decades, the working-class jobs of today are in services: health-care, education, hospitality, transportation, and customer service. Not only have the jobs changed, but they faces so have the faces of the American worker. “The emerging face of the American working class is,” as Binyamin Appelbaum succinctly summarized in the introduction to the article, “a Hispanic woman who has never set foot on a factory floor.”
A different author writes each of the stories. On a personal note, I was thrilled to see that a college chum and fellow KCSB alumnus, Eric Steuer, penned one of the stories, about a customer service representative at Zappos in Las Vegas named Sandi Dolan.