Tagged: CUNY

CUNY Dropped Some of My Students for Unpaid Bills

If you don’t pay, you don’t get to play.

In college, if you have an unpaid balance on your account, the bursar and registrar offices collaborate to block from you from registering for the next semester, you get dropped from your classes, or you won’t be awarded your degree.

This past year has been very difficult for a lot of people because of the pandemic, including some of my students. Some have been infected with COVID-19, some have lost family members, some have lost a job or two (as I did), and others have suffered in other ways that I can’t even imagine. It stands to reason that some students would have fallen behind in paying their college bills.

As part of the last spring’s CARES relief packages, the federal government dispersed funds for colleges and universities, including providing aid for students who might need support.

While CUNY did offer students some support, including providing them with iPads so they could do remote learning, the university has implemented two austerity measures that hurt students:

  1. Students with balances due were purged from their Spring 2021 classes.
  2. CUNY has raised the minimum number of students needed for a class to run, meaning it has reduced the number of classes available for students to take.

The first action causes all kinds of troubles. One Media Studies professor in shared the story of a student who was dropped from their classes and might have their student visa cancelled, which would put the student at risk for deportation. CUNY is cheap so it’s unlikely that the student owes tens of thousands of dollars.

The second action makes it harder for students to graduate in four years. The university has touted its Finish in Four program that largely depends on students taking classes during winter and spring semesters. At Queens College, the college cancelled all of the Media Studies classes this winter semester classes, setting back many students’ progress for finishing their degrees.

The administration just sent around an email proclaiming that CUNY fights for its students. Given how it has shut out students from registering for classes and cutting the number of classes available for them to take, the words ring hollow.

Take action and sign this petition pressuring CUNY to use federal stimulus funds to keep classes open and remove bursar holds on students accounts.

How I Spent My Summer…

I made a makeshift recording studio in my bedroom, including a cylinder box of rolled oats as a microphone stand.

Pardon the dust around here… it’s been a very busy time for me as the COVID-19 pandemic put a whole lot of extra work on me in terms of class preparation. It robbed me of any desire to sit in front of a computer to post to this site.

I’m sorry. I hope you’ll take me back,

When we went to remote instruction, the administration at Pratt and at CUNY recommended that we turn our courses from live, in-person classes to asynchronous, remote classes—with a short, synchronous weekly session via Zoom or Google Meet.

The spring semester ended about two months ago, but since then I have been teaching two online classes for Queens College in their two summer sessions—Summer 1 in June, and Summer 2 in July.

This is not my first time teaching online, remote classes. Indeed, I have been teaching online sections of Media Technologies and Contemporary Media for a few years now, both in summer and winter sessions. But given what I learned over the last few months, during our emergency switch to remote learning, I thought it best to revise my courses given what I learned in the spring term.

My goals for the summer courses were basically to…

  1. revise the structure of my syllabi to make it easier to find information
  2. break up the recorded video lectures into shorter segments,
  3. in the case of Contemporary Media, assign an open educational resource textbook to save my students—some of whom are food insecure—some money.

For these courses, I have spent an average of six to eight hours working on each module. Since each course has twelve modules, I spent the equivalent of a full-time job working on these courses since early June.

Revising the syllabus was pretty easy. I moved away from the traditional calendar-based schedule to one structured along learning modules. Each module had the same three elements as my previous courses: a textbook reading, a narrated-slideshow lecture recording, and a quiz. But this time I listed each task under each module as “assignments.” You can see an example of this on my Media Technologies syllabus. I hope it was easier for students to figure out their assignments.

There are many celebrants of Open Educational Resources for textbooks, but I am not convinced that this model of textbooks is ready for wide deployment, particularly in the specific courses I teach.

The one textbook that seemed useful for either of this summer’s courses was Understanding Media and Culture: An Introduction to Mass Communication. You can get a copy from the Open Textbook Library. I really liked that it was available in many different formats, including PDF and EPUB, and that you could read it on the web using nothing more than a browser. However, what really made this textbook difficult to use was that it was last updated in 2009.

Since the textbook was woefully out of date, I had to use the lectures to update the outdated information from the book. For example, there are no longer is a Big Four recording music conglomerates nor is there a Big Six movie conglomerates. In the case of music, EMI was absorbed by Universal Music Group and Warner Music with Sony Music as the third conglomerate standing. And in the case of the movie industry, Disney acquired Fox in 2019 for $71 billion, leaving only five major conglomerates.

And then there were five…

Because I was using a textbook I hadn’t used before, I had write new reading quizzes from scratch. This took about an hour per module, but outlining each lecture, preparing each slideshow, and then recording each module’s screencast took an additional six to seven hours a day.

Today, I posted the videos for the last module of the two summer sessions. As a “victory lap” of sorts, I compiled a few numbers from the two classes I taught this summer.

Media Technologies Contemporary Media Total
Modules 12 12 24
Slides 608 593 1201
Videos 46 51 97
TRT 6h 31m 46s 6h 35m 15s 13h 7m 1s
Average Slides per Module 50.67 49.42 50.04
Average Slides per Video 13.22 11.63 12.38
Average TRT per Module 32m 39s 32m 56s 32m 48s
Average TRT Per Video 8m 31s 7m 45s 8m 7s

The biggest reason I wanted to break up the lecture into shorter segments was to make the videos about six minutes each. Previously, each module’s lecture was about 20 minutes long. Based on the numbers, it looks like I failed. Each video for Media Technologies averaged about 8 ½ minutes, and each video for Contemporary Media averaged about 7 ¾ minutes.

However, I have to give myself credit for consistency. The total running time of all the recorded videos for each class were surprising close: 6 hours 31 minutes for Media Technologies versus 6 hours 35 minutes and Contemporary Media. And I also used a very similar number of slides: 608 in the case of Media Technologies and 593 in the case of Contemporary Media.

My Thoughts on CUNY’s “Recalibration Period for Educational Equity”

CUNY surprised a lot of people—myself included—when I received an SMS alert indicating that CUNY would be observing a “Recalibration Period.” The message, delivered by the same system is used for statewide emergencies and for Notify NYC, reads as follows:

S: CUNYAlert – CUNY has instituted a Recalibration Period for Educational Equity
CUNY has instituted a Recalibration Period for Educational Equity, beginning this Friday, March 27, through Wednesday April 1. Distance learning will resume on Thursday, April 2. The University’s previously scheduled Spring Recess will run from April 8-10. There are numerous exceptions, visit CUNY’s coronavirus page for details, and your college’s website for campus-specific information.

The Recalibration Period for Educational Equity is to allow CUNY colleges to identify and provide computing devices to students who do not have access to computers at home to continue with remote instruction. Many CUNY students live below the poverty line—some are even “food insecure”—and it is important that we ensure every student has access to the necessary technology for continuing their studies.

The “recalibration” period will run from Friday, March 27 through Wednesday, April 1; remote instruction will resume on Thursday, April 2. To make up for the lost instruction days, CUNY cut Spring Break from over a week—April 8–16—to three days—April 8 to 10.

In addition to emergency alert, I also received emails about the “recalibration period” from the following College officers:

When I learned about the recalibration period, I was peeved having to redo the schedule for my courses…again! I was also concerned that my students would confuse my students who are already disillusioned with continuing their students in this stressful time.

A few hours later, I received a message from my department chair regarding the recalibration period. She explained that she had consulted with the Dean of Faculty and decided that we faculty should “ignore” the directives about the recalibration period. This message specifically referenced the chancellor’s and provost’s messages.

The latter message from the Provost is clear about observing this recalibration period: “This recalibration period is not optional. No instruction is to take place during this period: please don’t schedule tests or due-dates for assignments.”

This is conflicting information. What would you do?

After giving it some thought and sleeping on it, I have decided today to observe the recalibration period. Here’s why.

  1. Rank. While I was never in the military, or anything of the sort, I am aware of the pecking order of university and college officials: Chancellor > College President > Provost > Dean > Department Chair. With all due respect, rank dictates that I observe the directives of the higher officials than those of the dean or my department chair.
  2. Equity. A week ago, at the beginning of the remote instructional period, I circulated surveys to my students, asking whether they received my messages about my plans for remote instruction. The survey had another purpose: to test whether students could access course materials remotely. If a student could access the survey, they could access the course materials on Google Classroom. In my Media Criticism class of twenty students, seven have not completed the survey. And in my History of Cinema class of fifty-nine (59) credit-earning (non-auditing) students, eighteen (18) have not completed the survey. In all, almost a third of my students (32%) have not completed the simple task of completing a one-question, online survey in the course of a week. This doesn’t bode well for them to complete other more complex, online assignments. I really hope CUNY and Queens College doesn’t squander this period to identify students who don’t have access to the requisite technology—and to provide them with the necessary tools.
  3. Spring Break. I suspect that a lot of resistance to the recalibration period comes from the shortened spring break. Believe me, I have strong opinions about spring break, including my objection to CUNY’s spring break acting like a moveable feast. But, look, in the Age of the Virus, spring break is over. No one in the New York area should be traveling or getting together during the Easter–Passover breaks… no matter how badly some dimwits would be “raring to go” by then.
  4. “Asynchronicity”. As I described in my earlier post about remote instruction, I mentioned that most of my course activities would be asynchronous. I plan to keep that mode because it allows students more flexibility to participate in the course and to complete assignments.

Even with these reasons, I am conflicted about this recalibration period. I don’t like the idea of interrupting the semester—a second time after last week’s instructional recess—because it is disruptive to teaching and learning. I’m also concerned that the university and the college have not communicated their plans for identifying students-in-need and providing them with the necessary tools for remote learning. The administration could very well squander this recalibration period without addressing the needs of our neediest students.

At the risk of minor insubordination, I’ve updated the syllabi for my Media Criticism and my History of Cinema 2 courses to reflect the revised schedule in the age of recalibration.

Twenty-Percent Rule

A few moments ago at a Starbucks in Sylmar, California, after grading a set of take-home exams and posting grades to CUNYFirst, I finished another teaching semester at Queens College. I now get about a week off before starting anew with an online, winter session course that I will be conducting from my childhood bedroom at my parents’ house. This shortens my winter break a bit, but the online course allows me to extend my stay here in California until mid-January. New York is always so cold, sad, and boring in early January, and I am not the least bit bereft about missing out on whatever winter dreariness there is back east.

While I should be excited about finishing another semester and again submitting grades on time, allowing me a peaceful Christmas break, that enthusiasm is tempered because just over 20% of students in my Media Criticism course didn’t receive a passing grade. Nine out of forty-five students outright failed, and one student just stopped attending but still submitted a take-home final exam. In all but two cases, the students just stopped attending class.

Sadly, this is a common occurence at Queens College. I was shocked to see that, in the first class I taught there years ago, about a third of the class failed. Up to that point, I had only limited teaching experiences: as a TA at UCSB and NYU, and teaching one introductory film course at Marymount Manhattan College. In those situations, there was always one or two students who didn’t complete the course, usually because of an extraordinary circumstance, but having ten students fail a single course was a terrible surprise. In my second semester at Queens College, I alerted my students to this fact, imploring them to not repeat this same, terrible feat. For whatever reason, in that second semester, the failure rate was much lower, but since then it has crept back up.

I don’t have a single explanation for why so many Queens College students fail these courses compared to similar courses at other colleges. However, a few factors, however, come to mind:

  • Some students have challenging socioeconomic circumstances.
  • Some students have demanding family obligations, either raising their own children or tending for other needy relatives.
  • Some students work full-time and are taking courses in their scant spare time.
  • Some students’ commutes make it hard to attend class.1
  • Some students are returning to school after an absence and are having a difficult time readjusting to school and/or learning how to “do” college.
  • Some students come from NYC or other urban public schools, where they largely excelled because they stayed out of trouble, not necessarily because they were academically proficient.
  • Some students are stuck in “K-12 mode,” treat the classroom as a battleground between student and teacher, and are consumed by what they “get away with” in class, with assignments, and on exams.

These are some pretty significant obstacles to overcome, and it’s not unreasonable to see how students facing these would have trouble in a college class, especially where I really push the students beyond procedural learning into more conceptual terrain. In other words, my courses are hard because I expect a lot of students, and I haven’t yet come to terms with dumbing down courses for more favorable reviews or a higher passing rate.

For the new year, I am implementing a few new policies at Queens College to help make clear that attending class and participating in the day-to-day assignments, not just the written ones that count towards their final grade, is essential in succeeding in college and beyond.

One step is to implement two new attendance policies:

  1. Negative reinforcement: Students may not miss more than four weeks of class for any reason.
  2. Positive reinforcement: Students attending more than 12 weeks of class will receive a half-grade bonus to their final grade.

These two seem a lot more consequential than factoring their attendance as a percentage of their final grade.

I’m also instituting a second policy in my Media Criticism course: require students to present on assigned readings. This worked really well in the New Technologies class that I taught years ago but never got to do again. The class relied a lot on readings and developing conceptual frameworks for understanding media. It also spared them from having me lecture, pontificate, and yammer for a three-hour (!) class period.

I hope these policies keep students engaged and invested, not just for my Media Criticism courses, but for all their other courses at the college. We owe it to our students to push them into realizing their greatness, especially in the face of the formidable circumstances many of them face. Allowing them to pass, by doing subpar work or missing many class sessions, is a disservice to what they should expect from us and why they enrolled in the first place.


  1. My eight-mile commute from Brooklyn to Queens College is a lethargic agony. I can bike there in less than an hour, but it’s through some pretty bike-unfriendly terrain. Alternatively, I can take public transportation, which will take about an hour-and-forty minutes to travel those eight miles, via a mix of subway lines and busses. 

Office 365 for Students at CUNY Queens College, but Not Faculty or Staff

Earlier this week, I attended a group session about Microsoft’s Office 365, the productivity software and services subscription. Of the four colleges where I have taught, the suite has been offered at only one: CUNY Queens College. However, as far as I know, Office 365 is only available to currently enrolled students and, strangely, not available to faculty or staff.

In today’s session, the session coordinator and a number of participants, including many who also teach at CUNY, insisted that faculty and staff have access to Office 365. I was a little embarrassed to have been corrected in a semi-public setting like that.

After searching various help documents on the Queens College website, it appears that I was right and everyone else was wrong. Office 365 is not available to faculty or staff at CUNY Queens College, only currently enrolled students.

A response from the IT Help Desk at Queens College also confirms this as much:

The Office 365 is for attending students only. Faulty and staff do however have the Office suite on their campus computers. They can also download a copy of Office 2016 through the CUNYPortal e-mall for home use. https://cunyportal.cuny.edu/cuny_eMall/

This I knew. I have a local version of Office 2016 for Home and Business on my Mac, but I am most interested in the Office 365 cloud functions and its apps for mobile devices.

I suspect that the participants in today’s session can’t distinguish between Office 365 as a subscription service and Office 2016 as the downloadable software that comes with Office 365. However, because the participants seem very clear on what Adobe Creative Cloud is, I suspect that it’s partly Microsoft’s problem with explaining the Office 365 product and distinguishing it from the venerable desktop apps, like Word, Excel, and Powerpoint.

But I am still puzzled as to why faculty can’t get Office 365 like the students. My sense it that has to do with students use one email system while faculty/staff are another. Students use Office 365 accounts with qmail.cuny.edu addresses, while faculty and staff use Outlook and are “grandfathered” with the older qc.cuny.edu addresses. Authorizing the site license might only allow a single domain associated with each organization.

On the other hand, both groups have access to Google Apps for Education, even if QC students, faculty, or staff are unable to use Gmail.

Media Technologies, Summer 2016: A Four-Week, Online Course

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As the school year winds down, some students are looking to get a jump on earning some credits over the coming summer.

I will be teaching an online version of Media Technologies at CUNY Queens College this summer. For four weeks in July, between July 5 and July 28. Much like the winter session course I taught in January, this course will be asynchronous and entirely online.

Media Technologies surveys twelve communication technologies. Rather than schedule lectures at a specific time that students watch online, I am emphasizing asynchronous, self-directed study.

For each media technology, students will…

  1. audition a short introductory lecture that explains the topic and emphasizes impacts of that technology on the society that adopted it,
  2. read a chapter from Irving Fang’s textbook Alphabet to Internet and a condensed version of an article from the fifth edition of the anthology Communication in History,
  3. complete a quiz on the material.

After covering four topics, students will be required to take a midterm exam.

Rather than use Blackboard or some similarly bloated learning management system, the syllabus is available on the open web. Anyone is welcome to audit the course, but submitting assignments requires a Queens College login to access Google Apps for Education and Google Classroom.

The winter course was a success, and using prerecorded video lectures has worked well in the spring sections. All the students completed the class: that doesn’t happen in the face-to-face courses where absenteeism is a problem. For the spring semester, I used the prerecorded online lectures to “flip” the classroom, and students have been very receptive and complimentary about the recorded slideshow presentations. For these reasons, I’m largely reproducing what worked in the winter session and spring semester for the summer course.

Finally, if you’re taking this course, you can get cash back on your textbooks. Shop through Ebates and buy your books from QC’s Textbookx.com store to get cash back on your textbook purchases. Not a member of Ebates? Sign up and get a $10 cash bonus.

Visit the course syllabus

The above links to Amazon are an affiliate links. If you buy something through those links, I will earn a commission fee.

Tell the New York State Legislature to Fund CUNY

This week, the New York State Assembly will finish their proposed state budget for the following year. The budget process includes negotiations between the state legislature and the governor, but this year, the City University of New York is in precarious position after New York Governor Andrew Cuomo suggested in his State of the State address in January that the city of New York should be responsible to fully fund CUNY. Last year, the state contributed $485 million to CUNY and placing that kind of financial burden on the City of New York is tantamount to defunding CUNY for that amount. It would be a catastrophe for public secondary education in the nation’s largest city.

If you’re a resident of New York State, ask the state legislature to reject Cuomo’s budget proposal and to contribute to CUNY and the livelihood of the state.

Related: Read Paul Krugman's account of how CUNY levels the economic playing field for students.

Update: Joseph R. Lentol (NY Assembly, District 50) supports an increase of funding for CUNY.

Spring Breaks, Compared

The middle of March is upon us, and all around the New York area, many college students and faculty are preparing for Spring Break. The break is always welcomed because it “breaks” up the extended slog of the spring term, which usually lasts for four full months.

This semester, I’m teaching at two colleges: at Pratt Institute and at CUNY Queens College. For my film history class at Pratt, I was able to schedule the midterm exam today, on March 11, just before spring break starts on March 14. However, I couldn’t do the same for the students in my media technologies class at Queens College. Their midterm exam will take place on March 17 (St. Patrick’s Day), but their spring break doesn’t take place until April 28. That is a very late spring break, taking place between the twelfth and thirteenth weeks of class.

Here’s a comparison of spring 2016 semesters at four area colleges where I have worked (Pratt, CUNY, and Fordham) or studied (NYU).

Week NYU Pratt CUNY Fordham
Jan 18 Week 1 Week 1
Jan 25 Week 1 Week 2 Week 2
Feb 1 Week 2 Week 3 Week 1 Week 3
Feb 8 Week 3 Week 4 Week 2 Week 4
Feb 15 Week 4 Week 5 Week 3 Week 5
Feb 22 Week 5 Week 6 Week 4 Week 6
Feb 29 Week 6 Week 7 Week 5 Midterm Exam
Mar 7 Midterm Exam Midterm Exam Week 6 Week 8
Mar 14 Spring Break Spring Break Midterm Exam Week 9
Mar 21 Week 8 Week 9 Week 8 Spring Break
Mar 28 Week 9 Week 10 Week 9 Easter Break
Apr 4 Week 10 Week 11 Week 10 Week 10
Apr 11 Week 11 Week 12 Week 11 Week 11
Apr 18 Week 12 Week 13 Week 12 Week 12
Apr 25 Week 13 Week 14 Spring Break Week 13
May 2 Week 14 Studio Days Week 13 Week 14
May 9 Reading Day Final Exam Week 14 Final Exam
May 16 Final Exam ?
May 23 Final Exam

NYU and Pratt both schedule their spring breaks in the middle of March, just after Week 7 at NYU and Week 8 at Pratt. That’s ideal because you can schedule a Midterm Exam the week before and have it wrap up the first half of the course. Fordham schedules their spring break a week later but, because it’s a Jesuit university, it adds an additional Easter Break. For some reason, Fordham dictates that faculty schedule their Midterm Exams in late February. Whereas courses at NYU and at Pratt are divided into halves, the semester at Fordham is broken up into (unequal) thirds: before the midterm, between the midterm and breaks, and after the breaks.

The CUNY schedule, on the other hand, is a mess. As I’ve complained in the past, CUNY should stop scheduling spring break around the spring Easter/Passover holidays because it’s not conducive to learning. My students will endure twelve consecutive weeks of class before they get a break. Once the break is over and they will have emptied their minds of everything I taught them, they will have only two weeks to recover that knowledge before heading into the final exam. Moreover, the students in my class will also bear an additional burden: our final exam is scheduled for two weeks after our last class, despite Finals Week starting on the week of May 16.

My own undergraduate experience was quite different from that of these students. My university was on the quarter system, and spring break was the week between the winter and spring quarters. Once we finished our winter-quarter, final exams in late-March, we were off until classes started again in early April.

It was a true spring break.

Media Technologies, Winter 2016: A Three-Week, Online Course

Today marks two firsts in my teaching: teaching an entirely online course and teaching during the three-week winter session. It’s also novel because I never took a course under either of these conditions as a student.

To better serve its diverse population of non-traditional students, the department of Media Studies at CUNY Queens College has been looking to offer more non-traditional course offerings. Those include more online and hybrid courses and more courses during the three-week winter session. (The department is also offering more courses during the summer sessions.)

My offering during this non-traditional period, Media Technologies, surveys twelve communication technologies. Rather than schedule lectures at a specific time that students watch, I am emphasizing asynchronous, self-directed study.

For each media technology, students will…

  1. audition a short introductory lecture that explains the topic and emphasizes impacts of that technology on the society that adopted it,
  2. read a chapter from Irving Fang’s textbook Alphabet to Internet and a condensed version of an article from the fifth edition of the anthology Communication in History,
  3. take a quiz on the material.

After covering four topics, students will be required to take a weekly midterm exam.

Rather than using Blackboard or some similarly bloated learning management system, the syllabus is available on the open web. Anyone is welcome to audit the course, but submitting assignments requires a Queens College login to access Google Classroom. Office hours, scheduled on Tuesday and Thursday mornings, are conducted via a series of Google Hangouts.

Finally, based on feedback I received from students enrolled in other online classes, I am dispensing with any collaborative requirement. The students I surveyed expresses disappointment and frustration with instructors requiring students to post to blogs, to social networking sites, or an online forum. They indicated that not only was it the most annoying part of the class, but also the least impactful.

The course is currently full. Enrollment is capped at twenty students to allow for personal contact with students registered for the course. This is especially important because we’re not aiming to create a MOOC at the expense of nurturing our undergraduates.

The above links to Amazon are an affiliate links. If you buy something through those links, I will earn a commission fee.

Visit the course syllabus

Google Classroom Ate My Students’ Homework

Google Classroom labels this teacher a "hero" because it will take a superuser to restore these students' deleted work.

Google Classroom labels this teacher a “hero,” presumably because it will take a superuser to restore students’ deleted work.

Starting a year ago this month, Google offered its Apps for Education clients Google Classroom, a free-to-use, stripped-down learning management system. I became intrigued with the offering, especially after both Queens College and Fordham adopted it and began offering workshops to train faculty on how to use it. I adopted it in the middle of this current spring semester, and it did what I wanted…except when it deleted all of my Fordham students’ work.

LMS No More

After teaching university-level classes for more than a decade, I’ve had it with bloated Learning Management Systems. A couple of years ago, I swore off Blackboard and Moodle because, as an adjunct professor, it was too much work to manage three or four courses on multiple learning management platforms. It was much easier to launch a static, public-facing website that all my students could find with an easy-to-remember URL or a web search. They could get a particular week’s readings, for example, in as little as two clicks and usually without ever entering a password.

However, going with a static web site instead of an LMS meant I would lose two key features: a gradebook and a platform to collect assignments electronically.

Rolling-Your-Own Gradebook

The gradebooks on Moodle and Blackboard both suck. Even when I used an LMS, I resorted to recording and calculating my grades on a spreadsheet: first Excel, then Numbers, and now Google Sheets. The added benefit of using a spreadsheet program is that I can upload grades with a tab-delimited or comma-separated values (CSV) file. It not only cuts down on the tedium of inputting grades using slow-responding pull-down menus, it also cuts down on errors.1

Collecting Assignments

Collecting assignments, on the other hand, remained tricky and offered no perfect solution. Having students email me resulted in an alphabet soup of attachments—PDF, RTF, DOCX, ODT, you name it—that I would have to convert, organize, and maybe even print to grade. Google Drive seemed to offer a better solution: students could compose or upload their assignment and then share the document with me. But then I would end up with a ton of files in my own Drive that I would have to organize, too. I also would get annoying email notifications for each student alerting me that I have been invited to view, comment, or edit someone’s document. And, at Queens College, students would have to share their document with jmonroy@qc.cuny.edu but not my more official email address of juan.monroy@qc.cuny.edu. That’s because QC doesn’t use Google Mail, and Google Apps doesn’t know that jmonroy@qc.cuny.edu is the same user as juan.monroy@qc.cuny.edu.

The most basic solution appeared to be having students bring paper copies to class. But as Steve Jobs said about using a stylus for smartphones, nobody wants that: “You have to get them and put them away, and then you lose them.”

Yuck, indeed!

The same goes for hard copies. Students inevitably have printer issues, forget or neglect to staple their pages, or simply don’t bring their assignment to class and then ask, “can I bring it to your mailbox?” For an adjunct who comes to campus only once a week, that’s not practical. I’ve also had it with shuttling student papers from one place to another and organizing them into piles across the floor of my home office. There has to be a better way!

Google Does Homework

Because they each use Google Apps for Education, Google Classroom is available at Queens College and at Fordham University. The platform offers two compelling features. First, it allows you to post announcements to your students, and second, it allows you collect assignments—nicely organized into a Classroom folder in my Google Drive—and respond to each student’s work. I could care less for the announcements feature, but the assignments function seemed to address my quibbles over using Google Drive. Students submit their assignments and they go to a folder in my Google Drive. I can grade an assignment for each student, comment on their document, and “return” it with feedback.

When I went to grade an assignment, I noticed that a particular student, let’s call her Allison, had attached a file from her Drive. When I followed the link, labelled “Drive File,” I got a Not Found: 404 Error message.

I see that Allison attached a "Drive File."

I see that Allison attached a “Drive File.”

But following the "Drive File" link yields this 404-error page.

But following the “Drive File” link yields this 404-error page.

That was odd. I wrote Allison and explained that she must have done something wrong to improperly submit her assignment. I proceeded to grade the next student’s assignment. Brandon also had a “Drive File” link and following it took me to the same 404-error page. The same thing happened for Charlene, for Dmitri, for Evelyn, and for Federico.

Dammit! All the work was gone.

A few panicked web searches led me to a Google Classroom support forum. Having not found a topic relevant to my problem, I started a new one. A tech support forum moderator promptly responded and suggested a puzzling course of action: that we check our Trash. It was basically a case of Classroom moving our files to my Trash, and I should expect to find them there.

I reflexively like to keep my Trash empty because I’m old and remember when hard drive storage was a scarce resource. Keeping the trash empty ensured you had liberated some drive sectors for more important files.

Apparently, because the student’s work ended up mysteriously in my Trash, all the student files were now gone because I emptied the Trash on my Google Drive. Moreover, when I asked a few students to resubmit their assignments, they told me that they couldn’t find their documents. Not only did Classroom delete the files from my Drive, it also deleted it from their Drives too.

I reported that this “new information had come to light,” and the same support forum moderator suggested that we do some workaround to recover our work. Despite suspecting that this workaround didn’t apply to our situation, I had the students try it anyway: unsubmitting and resubmitting their assignments didn’t work. The files were still gone!

And That’s Why We Back Up Our Work

After realizing that the Google support staff could not help us, I called the support staff at Fordham. The Google Apps administrators there were able to restore the Classroom files from a backup and bring back my students’ work.

Compared to other learning management systems, Google Classroom is really limited, but it touts one worthwhile feature that I liked: collecting and grading student work. But after deleting my students’ assignments, it looks like I will have to revert to collecting papers in class. I simply can’t trust Google Classroom to do the one thing it was supposed to do.

It was also a wake up to my students: the cloud is not a backup.


  1. My colleagues at CUNY have warned me to submit my grades on time, otherwise I would have to fill out grade changes for each student on multiple slips of paper. I joked that I would rather do that, using a mail merge or something similar, than deal with those slow-responding pull-down menus on CUNY First.